Frequently Asked Questions
What are the delivery times?
Delivery typically takes 5-10 business days from order confirmation. You will receive an email as soon as the package is handed over to the courier.
How can I track my package?
Once your order has shipped, we will send you a tracking code via email to follow the delivery status in real time.
How much does shipping cost?
Shipping to Italy is FREE for orders over €59.90. Below this threshold, the cost is €6.90. We also ship to the UK (free over €69) and the rest of Europe (free over €75).
What type of photos should I upload and how is the quality of the painting guaranteed?
The ideal is to upload a photo that is in focus, well-lit, and taken close-up (a nice close-up of the snout). You don't have to worry about the background, we remove it completely. The final graphic is then printed in high definition on a solid 5mm PVC panel, a lightweight and durable material that guarantees intense, natural colours and eternal durability.
For what occasions is gifting a portrait recommended?
It's the perfect original gift for any special occasion: on Valentine's Day for your significant other, at Christmas under the tree, to celebrate a new home or cohabitation, or as a memorial to lovingly remember a pet that was part of your life story.
How does the creation of a personalized portrait work step by step?
The process is very simple: choose your preferred style on the product page, upload a photo of your pet, and complete the order. Before proceeding with the actual printing, we create the artwork and upload a digital preview directly to the shop. You review it and, only after your final approval, we send the painting into production.
What payment methods do you accept?
We accept all major Credit Cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay to ensure maximum security.
Can I cancel an order I placed?
Cancellation is only possible if requested within 12 hours of purchase. After this period, the order enters the logistics phase and can no longer be stopped.
Do you ship across Europe?
Yes, we cover the entire EU and the UK. Shipping costs and free shipping thresholds vary depending on the zone selected during checkout.
How can I get quick support?
The fastest way is to use the WhatsApp widget you find at the bottom right of the site, or write to us at info@uncuorea4zampe.it. We always reply within 24 working hours.
Qual è la differenza tra un Quadro su Tela ed un Pannello in PVC?
La scelta tra i due supporti dipende principalmente dallo stile che desideri dare al tuo arredamento, poiché ognuno ha caratteristiche uniche che cambiano l'impatto visivo sulla parete.
Il Pannello in PVC rappresenta l'opzione più moderna e minimalista. Si tratta di un supporto rigido, solido ma ultrasottile con uno spessore di soli 5 mm, caratterizzato da una superficie completamente liscia. Offre un look contemporaneo, con una resa cromatica ad altissima definizione e colori estremamente intensi. È un materiale leggerissimo, durevole nel tempo e perfetto per chi ama il design pulito ed elegante.
Il Quadro su Tela richiama invece il fascino classico e artistico della tradizione. È composto dalla tipica tela pittorica tesa su un telaio in legno, e la sua superficie leggermente tramata dona un effetto materico che ricorda un vero e proprio dipinto. Grazie allo spessore del telaio stesso, crea un impatto visivo più tridimensionale, rendendolo la scelta ideale se cerchi il calore intramontabile di una galleria d'arte.
In sintesi, ti consigliamo il PVC se preferisci le linee moderne, i colori accesi e un supporto ultrasottile da parete, mentre la Tela è la scelta perfetta se desideri valorizzare la trama classica del quadro e una maggiore profondità.
If you still have questions or need specific assistance, our team is at your complete disposal. We are here to help you celebrate the bond with your pet in the best possible way. Write to us on WhatsApp, via email or through our dedicated form: we will reply within 24 business hours.